Our customers are at the heart of everything we do, and we aim to continually provide an excellent and efficient service.

If, however, you have an issue of any kind, please contact us as follows:

Tel: 028 9024 1349


Post:  The Complaints Manager
           Firth Finance
           Unit 3
           The Sidings
           Antrim Road
           BT28 3US

Please provide as much information as possible in your correspondence.

We will endeavour to respond to you as soon as possible once we have fully investigated your case.

We’ll always try our hardest to resolve any issues, however, if you feel that the matter has not been dealt with appropriately, you can choose to contact the Financial Ombudsman Service.

Unresolved complaints can be referred to The Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR

Firth Finance is regulated by the Financial Conduct Authority (FRN 708325) and is a member of both the Consumer Credit Industry (CCA) and the Consumer Credit Trade Industry (CCTA).